0151 538-0130 | [email protected]

Rules and Regulations General Rules

All Students must comply with the following Rules and Regulations whilst attending a course at Elite Spa and Beauty

Academy. We do our upmost to provide a high and safe standard of training, please assist us in maintaining these

professional standards. Please note that these Regulations are compulsory for Health & Safety purposes.

Punctuality – Courses will commence promptly at the published times. The teaching time on short courses is

extremely precious. We do understand that incidents occur that cannot be prevented e.g. heavy traffic, poorly

children, but we would appreciate a telephone message if you are running late.

Dress Code – Not only is it important for a therapist to appear professional at all times, it is vital that we comply with

the dress code for Health & Safety issues. Shoes must be plain in black with a low heel and enclosed toe. Trainers or

open sandals will not be accepted. Plain black trousers should be worn with a therapist’s tunic in a similar colour.

Plain black short sleeved t-shirts are acceptable, but stomachs should be covered to maintain a professional

appearance.

If a learner has a disability(ies) learning difficulty(ies), and/or health problem(s) please inform the Academy upon

booking to ensure the correct help and guidance is given.

Personal Hygiene – Students must at all times maintain their own personal hygiene.

Hair and Nails – Long or medium length hair must be tied back during the course and nail varnish cannot be worn.

Nails should be filed/cut to a sensible length to avoid injury to a client.

Jewellery – No Jewellery (including nose and tongue piercings) should be worn during the course except for a

wedding band and small stud earrings. Please leave any valuables at home as the Academy cannot take any

responsibility for loss or damage to student’s or client's personal belongings.

Tattoos – Must be covered at all times.

Training Manuals – Training manuals supplied by the Academy. All materials are the Copyright of the School.

Models – Students may be required to bring models during their course. We do realise that this can often be a

problem due to work commitment, so please contact the Academy at least 1 week prior to the course if you would

prefer us to find the models. For the waxing courses, your models must have sufficient bodily and facial hair; they will

need to grow their hair for a couple of weeks prior to the course.

Mobile Phones -These must be switched off or put on silent during the course.

Smoking – If you do smoke, please do not do so when wearing your therapist’s uniform.

Also please be aware of the following:-

Elite Spa and Beauty Academy will not tolerate physical or verbal abuse to any members of staff at any time.

Water and refreshments will be provided for at the training sessions. Elite spa and beauty Academy has no control

over the ingredients of the refreshments available and takes no responsibility for students/clients suffering any

allergic reactions or special dietary specifications.

As part our service to provide excellent student service the Academy operates an equal opportunities policy. Students

will not experience discrimination on any counts.

Elite Spa and Beauty Academy will not tolerate any bullying on their courses between students.

All student and client information is kept confidential.

If required, extra tuition on scheduled training dates is available within 3 months after the commencement of the

course free of charge.

Health and Safety Policy

The Health & Safety at Work Act 1974 and subsequent additional legislation places a duty upon the management of

an establishment to secure and maintain a safe working environment for all employees and those affected by the

service provided.

Elite Spa and Beauty Academy undertakes to:

Provide a consistently safe environment in the Academy.

Provide guidance of a safe working practices for staff and students Incorporate health & safety knowledge into all

student activities

Provide information and procedures for fire and emergencies

Provide information and procedures for accidents

Provide training and up to date information on health & safety to all concerned

Promote training of a responsible attitude to health & safety throughout the School

Provide monitoring processes for the above the Academy will require its students to:

Follow the health & safety regulations.

Co-operate with others in keeping the environment safe.

Take care to avoid injury to themselves or others, by being appropriately dressed and not misuse or damaging

equipment, materials or the premises.

Report any hazards immediately to the staff in charge

Equal Opportunities Policy

Elite Spa and Beauty Academy is committed to ensuring equal opportunity to all candidates on all courses, all the

clients of the establishment and to the staff of the Academy regardless of their role.

There is a commitment to encourage each individual to realise his or her potential. Training or access to assessment

will not be affected by gender, ethnic origin, nationality, religious belief, social circumstance, marital status, age or

physical or intellectual ability or other relevant state.

The requirements of the Sexual Discrimination Act 1975, the Race Relations Act 1976 and the Employment (Disabled

Persons) Acts of 1944 and 1958 will be respected and any amendments or extension thereto.

Equal opportunities will be integrated into all planning, procedures and our resources. All promotional material,

course schemes and display items will not reinforce stereotypes and will reflect the diversity of the society.

All staff and students will be advised of the policy to be pursued with clients and visitors to the School. There will be

positive reinforcement of the requirements of the policy statement and the policy will be monitored and reviewed at

regular intervals among staff and students and action taken if required.

Encouragement will be given to discuss any concerns over these issues if/when they occur.

You will be given the opportunity to allow these concerns to be fully and confidentially discussed. Support and advice

is available to help those concerned to understand the problems and take steps to resolve them.

n the first instance any problems should be brought immediately to the attention of, Laura Birkenhead.

There will be an ongoing action plan to reinforce the stated policy and this will be monitored by the Academy’s

Principal.

Appeals Procedure

Elite Spa and Beauty Academy is committed to ensuring that the assessment procedure meets the requirements of

the Awarding Bodies and fulfils National Standards. The Academy operates a system for reviewing the quality and

fairness of the assessment procedure. As part of this process the candidate has the right of appeal against any

assessment decision, written or practical, which the student deems to be unfair. The student should notify the

Assessor of dissatisfaction with the outcome of the assessment within seven days, stating why there is a

disagreement with the decision. The assessor must explain the decision in writing within fourteen days. If the student

is not satisfied, the Principal may order the student to be re-assessed by another tutor/assessor. The matter should

be resolved within fourteen days.

Complaints Procedure

Elite Spa and Beauty Academy strive to provide training of a standard and quality suited to professional practice and

discipline. Tutors and students are expected to adhere to the code of practice and ethics.

We encourage students to voice any areas of concern or dissatisfaction with any aspect of the course, venue or

tutoring as soon as they arise, so that matters may be addressed and resolved quickly and amicably.

We recommend that should a complaint or concern arise it should be made in one or more of the following ways:

● Speak to the course tutor, at break time or arrange an appointment Request a tutorial

● Request a course evaluation sheet

● Write, email or telephone the Principal, Laura Birkenhead

Assessment of Candidates with Special needs

Elite Spa and Beauty Academy operate a policy of equal access to all its courses and qualifications and the

procedure regarding students with special needs is as follows:

Inform the Academy at the earliest possible opportunity if extra help throughout the course. This may either be

written on the application form or addressed verbally to a staff member at the Academy. The situation will then be

reviewed on an individual basis and a decision will be made by the course tutor as to whether special circumstances

need to be taken into account throughout the course.

If special circumstances do need to be taken into account then every effort will be made to tailor the teaching to suit

individual needs.

An action plan will be agreed based on the information given. Supplementary evidence such as GP letter or certificate

of special needs may be required.

Kit Information

Elite Spa and Beauty Academy will provide all products and equipment needed during the course (apart from makeup

courses-student will need to provide their own make up). However, some students may like/need to practice

treatments during/after their course and the Academy can provide starter kits for manicure, pedicure, waxing, spray

tan and tinting courses which can be purchased upon request. For other courses advice will be given.

We recommend that kits are purchased as it will allow you to practice your treatments professionally and

satisfactorily.

You will be required to bring in and use your own kits and towels on the assessment days.

Please contact the school for further information.

VTCT Course Information

General information

● You will study all practical treatments at the school

● You will be required to complete theory work at home

● You will be required to practice your treatments at home

● You will required to return to the school for practical assessments

● You may need to bring models for assessments

● You will need to take written exams

● You will receive one-on- one tutorials

● Equipment and products are provided for your use during practical training You will need to build a portfolio

of evidence

● You will need to wear a professional uniform with hair up, no jewellery or tattoos showing

● Be prepared to give and receive treatments

● You will be required to be available for an EV (External Visit) visit.

● You will be informed of the date and time.

Payment Details

Full payment is required in order to secure your place on the course.

● Please note that payments are non-refundable.

● Once payment has been received by the Academy and cleared you will receive a confirmation letter via

email.

● Payment may be made by credit or debit card.

Booking Terms

Cancellation Policy.

● Cancellation of any course is required by telephone at least 7 days prior to the course commencing.

● No refund will be issued by Elite Spa and Beauty Academy, however your course fee can be transferred

onto another course.

● In the event of a student failing to attend or complete a course or assessment, for any reason, no refunds

will be made by the Elite Spa and Beauty Therapy although a later course date may be arranged if the next

course is not already booked. There will be an administration fee of £50. 3. It may be necessary for the

student to pay an additional fee if they have missed an assessment, or their model fails to turn up.

General Booking Terms

● The minimum age for entry is 16 years (there is no upper age limit)

● In order to apply for a place on one of our courses, please telephone 0151 538 0130.Once you have paid,

you will be sent a confirmation letter, via email, detailing the course dates and any course requirements.

Please note that payments, including deposits are non-refundable but may be re-applied to another

commencement date, if notice of at least 7 working days is given to the Academy.

● No previous experience is required on most courses but please check the prerequisites for each course. A

good general education is essential and you must be able to speak, read, write and understand English.

● Please contact the Academy regarding course dates.

● It may be necessary for the School to cancel or re-schedule the course due to unforeseen circumstances; if

this occasion should arise, an alternative date will be given. If the date offered is unsuitable, the Academy

will refund any fees paid.

● Course fees include tuition, training materials, resources for each course. Water will also be provided during

attendance at the Academy

● Course fees do not include additional items where required, such as student work wear and practical items

such as beauty/holistic kits for home practice or text books. These items are an additional expense to be

met by the student. Kits may be purchased from the Academy which may also provide information for

purchase of other items from wholesalers.

● Elite Spa and Beauty Academy reserves the right to decline applications.

● It is acknowledged that all intellectual property rights, including copyright, patents, design rights and know

how in or relating to the course or course materials provided or made available in connection with the

course, remain the sole property of the Elite Spa and Beauty Academy.

● All students are required to observe and abide by all policies regarding health and safety, security, student

conduct and any other regulations as set out by Elite Spa and Beauty Academy.

● It is the course applicant’s responsibility, having referred to relevant sources of course information, to ensure

that the course in all of its aspects is suitable for her/his requirements, and that they are able to commit to all

course dates prior to the course commencing. Elite Spa and Beauty academy are happy to provide advice

but accepts no liability in the event that the content of the course, any changes to course timetables,

structure or cancellation where necessary does not meet individual requirements. Once an application has

been received and processed by the Academy and a course place allocated, the applicant will be subject to

and in agreement with all conditions as set out herein by Elite Spa and Beauty Academy.

The terms and conditions set out here in are a complete statement of the agreement between the course applicant

and Elite Spa and Beauty Academy and supersede all discussions, correspondence and representations made prior

to the date of booking. In order to avoid disappointment, we recommend early reservation as the courses are in

demand and places are limited.

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